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Shipping & returns

For the shipment of your order, we offer the various shipping options.

  • Shipping with DHL, delivered by bpost
    Processing time is 1 to 2 business days 
  • Pick up at a DPD or bpost ServicePoint
    Processing time is 1 to 2 business days 

Shipping costs

Regardless of the chosen shipping method you pay € 5.95 for shipping and handling. If you order for € 40 or more, we will cover the shipping costs.

Returns

Not satisfied with the delivered items? Within 30 days of receipt you can return your order to us. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Package return

When returning, the shipping costs back to Underwear District are the responsibility of the buyer. To return the package you can easily create a return label via our returns portal. These costs will be deducted from the purchase price. Create a return label > click here Stick the label on your return shipment and give it to a DPD pickup point.

Did you pay € 5,95 shipping costs? Then you will receive it back on the account if the order is returned complete.

Is an article damaged or wrongly delivered please ask for a free return label at the customer service.

Register return

Have you created an account? Then you have the possibility to register your return by following the steps below. If you do not have an account, please send a copy of the invoice along.

  1. Go to "My account" and login
  2. Go to "My orders"
  3. Go to the relevant order and click on view
  4. Go to "Return article".
  5. Fill in the return form
  6. You can then return the order to us. Underwear District, Deppenbroekweg 6,7582RD, Losser.
  7. Keep at all times the track and trace number of your return shipment
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